At Zahaan, customer satisfaction is our priority. We are committed to providing premium men's wallets and a reliable shopping experience. Please read our Refund Policy carefully before placing an order.
Cash on Delivery (COD)
Zahaan currently accepts Cash on Delivery (COD) as the only payment method for orders within Pakistan.
To ensure a smooth shopping experience:
- Orders may be confirmed via phone call or WhatsApp before dispatch.
- We reserve the right to cancel any order that cannot be verified or confirmed.
- Customers are responsible for providing accurate shipping information and a valid contact number.
- Repeated fake orders or refusal to accept confirmed orders without a valid reason may result in future orders being declined.
Return Eligibility
You may request a return or exchange if:
- You receive the wrong product.
- You receive a damaged or defective product.
- The product you receive is significantly different from what you ordered.
To be eligible for a return or exchange:
- You must contact us within 7 days of receiving your order.
- The product must be unused, unworn, and in its original condition.
- The product must be returned in its original packaging with all tags, accessories, and included items (if applicable).
- You must provide your order number or proof of purchase.
Non-Returnable Items
Returns or exchanges will not be accepted if:
- The product has been used, damaged, or altered after delivery.
- The original packaging is missing or damaged.
- The return request is made after the 7-day return period.
- The product was damaged due to improper handling by the customer.
- The issue relates to normal wear and tear or misuse.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us process your request quickly, please provide:
- Your order number.
- Clear photos of the product.
- Photos of the packaging, if applicable.
- A brief description of the issue.
After reviewing your request, we will arrange a replacement or refund if your claim is approved.
Refunds for Cash on Delivery Orders
As Zahaan operates on a Cash on Delivery (COD) basis, refunds are only issued for approved return requests.
Once we receive and inspect the returned product, your refund will be processed through a mutually agreed payment method, such as a bank transfer or another suitable method available at the time.
Refund processing times may vary depending on the selected payment method.
Exchanges
If you receive a damaged, defective, or incorrect wallet, we will replace it at no additional cost, subject to product availability.
If the requested replacement is unavailable, we may offer a refund or an alternative product of equal value.
Return Shipping
If the return is due to our mistake, including receiving the wrong or defective product, Zahaan will cover the applicable return shipping costs.
If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.
Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled. However, if your order qualifies under our Return Eligibility section, you may request a return after receiving it.
Limitation of Liability
Zahaan reserves the right to refuse any return, exchange, or refund request that does not meet the conditions outlined in this Refund Policy.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or your order, please contact us through the contact information available on our website. Our customer support team will be happy to assist you.
Thank you for shopping with Zahaan. We appreciate your trust and are committed to delivering premium men's wallets with quality service across Pakistan.