Shipping policy

Last Updated: July 2026

At Zahaan, we are committed to delivering your order safely and on time. Please read our shipping policy below for information about order processing, delivery, and shipping.

Order Processing

Once your order is confirmed, our team carefully prepares and packs your items for shipment.

  • Orders are usually processed within 1–2 business days.
  • Cash on Delivery (COD) orders may be verified by phone or WhatsApp before dispatch.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

We deliver across Pakistan through trusted courier partners.

Estimated delivery time:

  • 3–5 business days for most cities across Pakistan.
  • Delivery to remote areas may take slightly longer depending on the courier service.

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any promotional offers such as Free Shipping will be clearly mentioned on our website or social media pages.

Order Confirmation

To ensure successful delivery, our team may contact you via phone or WhatsApp to confirm your Cash on Delivery (COD) order before dispatch.

Orders that cannot be confirmed may be cancelled.

Order Tracking

Once your order has been shipped, you will receive your courier tracking details via WhatsApp, SMS, or email (where available).

Delivery Attempts

Please ensure someone is available at the delivery address to receive the parcel.

If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or unreachable phone number, the courier may return the parcel to us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Zahaan is not responsible for delays or failed deliveries caused by incorrect addresses or contact information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos of the item and packaging. We will review your request and assist you as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us.

Email: shopzahaan@gmail.com

WhatsApp: +92 317 9518377