Refund policy

Last Updated: July 2026

At Zahaan, customer satisfaction is our priority. Every wallet is carefully checked before it is shipped. If there is an issue with your order, we're here to help.

Returns

We accept returns only in the following cases:

• You receive a damaged product.
• You receive the wrong item.
• The product has a manufacturing defect.

To request a return, please contact us within 3 days of receiving your order.

The product must:

• Be unused and in its original condition.
• Be returned with its original packaging and accessories.

Non-Returnable Items

We do not accept returns if:

• You change your mind after receiving the order.
• The product has been used or damaged by the customer.
• The return request is made after 3 days of delivery.

Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

If your return is approved, your refund will be processed or, where appropriate, a replacement product will be sent.

For Cash on Delivery (COD) orders, approved refunds will be made through a bank transfer or another mutually agreed payment method.

Exchanges

If you receive a damaged, defective, or incorrect item, we will gladly replace it at no additional cost, subject to product availability.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Zahaan will cover the return shipping cost.

If the return is not due to our error, the customer is responsible for the shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: shopzahaan@gmail.com

WhatsApp: +92 317 9518377