At Zahaan, we are committed to delivering your order safely and on time. This Shipping Policy explains how we process, ship, and deliver orders across Pakistan.
Shipping Locations
Zahaan currently delivers nationwide across Pakistan.
If we are unable to deliver to your location, our customer support team will contact you before processing your order.
Order Processing
- Orders are processed within 1–2 business days after they are confirmed.
- Orders may be verified via phone call or WhatsApp before dispatch.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Cities & Remote Areas: 3–5 business days
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Zahaan may offer Free Shipping on selected products, promotional campaigns, or orders that meet specified conditions.
Cash on Delivery (COD)
Zahaan currently accepts Cash on Delivery (COD) as the only payment method.
Customers are requested to:
- Provide accurate shipping information.
- Provide a valid phone number for order confirmation.
- Be available to receive the courier during the estimated delivery period.
Orders that cannot be verified may be cancelled.
Order Tracking
Once your order has been dispatched, you will receive shipping details or a tracking number (where available) so you can monitor your delivery.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Courier service issues
- Severe weather
- Public holidays
- High order volumes
- Unforeseen operational circumstances
We appreciate your patience if such delays occur.
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct before placing an order.
Zahaan is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.
Damaged or Missing Orders
If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.
Include:
- Your order number
- Clear photos of the package and product
- A brief description of the issue
Our team will review your request and provide an appropriate solution.
Failed Delivery Attempts
If delivery cannot be completed because the customer is unavailable, provides incorrect information, or refuses to accept a confirmed order without a valid reason, Zahaan reserves the right to cancel the order and limit future Cash on Delivery purchases.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us using the contact information available on our website.
Thank you for choosing Zahaan. We are dedicated to delivering premium men's wallets safely, quickly, and reliably across Pakistan.